Frequently Asked Questions

Mystery dining involves anonymous visits to restaurants, hotels, or spas to evaluate service quality, food, ambiance, and overall experience. We then provide honest feedback and post reviews on Google Maps to help venues improve and attract more customers.

Mystery dining gives you an objective assessment of your venue's performance. Our detailed audits identify strengths and areas for improvement, while the Google Maps reviews we post increase your online visibility, build trust with potential customers, and ultimately drive more foot traffic to your business.

We work with venues that reach out to us for our services, and we also select establishments based on location, popularity, and customer demand. Every venue we review has agreed to our mystery audit process and is committed to improving their guest experience.

Absolutely. We pride ourselves on providing genuine, unfiltered feedback based on first-hand experiences. Our reviews are never paid for or influenced by the venues we visit. We believe honest assessments benefit both diners and establishments.

The entire process typically takes 1–2 weeks from the initial booking. This includes scheduling the anonymous visit, conducting the audit, compiling the report, and posting the review on Google Maps. Timelines may vary depending on the venue's availability and the scope of the audit.

Yes, all our mystery visits are conducted completely anonymously. Venues do not know when we will visit or who our mystery diner is. This ensures an authentic and unbiased evaluation of the service and experience you provide to regular customers.

Yes, we audit restaurants, cafes, hotels, spas, bars, and any hospitality venue looking to improve their online presence and customer experience. Our team has experience evaluating a wide range of service-oriented businesses.

You can book our services by visiting our Contact page and filling out the enquiry form, or by emailing us directly at [email protected]. We'll get back to you within 24 hours to discuss your venue's needs and schedule a mystery audit.

After completing the mystery audit, we post detailed, honest reviews on our Google Maps profile. Our account has a strong track record of helpful reviews, which gives your venue credible visibility. We include photos, ratings, and constructive feedback that potential customers find valuable.

Yes, through our partner Anepafo, we offer digital QR menu solutions for restaurants and venues. Anepafo provides modern, contactless digital menus that enhance the dining experience and streamline your operations.