Frequently Asked Questions

A mystery customer audit means anonymous visits to your business — restaurant, hotel, spa, shop, clinic or service — to evaluate the full customer experience. We then send you a private report and publish a verified review on Google Maps.

A mystery audit gives you an objective assessment of what customers really experience. Our private report shows exactly what to fix first, while the verified Google Maps review lifts visibility, trust and Maps ranking.

We work with businesses that reach out to us, and we also select establishments based on location, demand and category. Every business we audit is committed to improving the customer experience.

Absolutely. We pride ourselves on providing genuine, unfiltered feedback based on first-hand experiences. Our reviews are never paid for or influenced by the businesses we visit. We believe honest assessments benefit both customers and businesses.

The entire process typically takes 1–2 weeks from the initial booking. This includes scheduling the anonymous visit, conducting the audit, compiling the report, and posting the review on Google Maps. Timelines may vary depending on the business's availability and the scope of the audit.

Yes, all our mystery visits are conducted completely anonymously. Businesses do not know when we will visit or who our mystery customer is. This ensures an authentic and unbiased evaluation of the service and experience you provide to regular customers.

Restaurants, cafés and bars · boutique hotels and stays · spas and wellness · retail and showrooms · clinics and professional services. If customers choose you on Google Maps, we can audit you.

You can book our services by visiting our Contact page and filling out the enquiry form, or by emailing us directly at [email protected]. We'll get back to you within 24 hours to discuss your business's needs and schedule a mystery audit.

After completing the mystery audit, we post detailed, honest reviews on our Google Maps profile. Our account has a strong track record of helpful reviews, which gives your business credible visibility. We include photos, ratings, and constructive feedback that potential customers find valuable.

Yes, through our partner Anepafo, we offer digital QR menu solutions for restaurants, hotels and venues. Anepafo provides modern, contactless digital menus that enhance the customer experience and streamline your operations.